Returns & Exchanges
At Rural Route 1 Popcorn, we take pride in the quality of our gourmet kernels and snacks; if you are not completely satisfied with your order, please contact us within 14 days of receipt for a resolution. Due to the perishable nature of our products, we cannot accept returns on opened food items but are committed to ensuring every customer enjoys a premium snacking experience.
Contact Customer Support
Reach out to our team via email or phone with your order number and details regarding the issue to initiate a claim.
Provide Documentation
For items damaged during transit or quality concerns, please provide clear photographs of the packaging and product to help us improve our shipping process.
Receive Return Authorization
Once your request is reviewed, we will issue a Return Merchandise Authorization (RMA) number and provide specific instructions for returning non-perishable gift items.
Refund or Replacement Processing
After verifying your claim, we will either ship a fresh replacement of your favorite popcorn or issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing